Refund policy
We want you to be completely satisfied with your purchase from us. If for any reason you are not satisfied, we accept returns on select items within 30 days of purchase. To be eligible for a return, items must be unused and in their original packaging.
Eligible Items for Return:
- Select items qualify for returns with a full refund if they are unused and in the original packaging.
- Please refer to the product description or contact us for clarification on eligible items.
REFUND AND RETURN POLICY
Return Window We accept returns within 30 days of delivery. Items must be unused, unwashed, and in their original condition with all tags attached.
How to Request a Return To initiate a return, please contact us through the Contact Me page on our website or email us at motherandchildboutiquebc@gmail.com with your order number and reason for return. We will provide you with return instructions and our return shipping address.
Return Shipping Customers are responsible for return shipping costs unless the item received was defective or incorrect. We recommend using a trackable shipping method and providing us with the tracking number. We are not responsible for items lost in return transit.
Refund Process Refunds will only be issued after we receive and inspect the returned item. This typically takes 5-7 business days after we receive your return. Once approved, refunds will be processed to your original payment method within 5-10 business days. Please note that depending on your financial institution, it may take additional time for the refund to appear in your account.
Non-Returnable/Refunable Items The following items cannot be returned for hygiene and safety reasons:
- Personal care products (soaps, lip balms, skincare items, etc.)
- Teas
- Used or worn items
Exchanges We are happy to exchange items for a different size or color, subject to availability. Please contact us to arrange an exchange.
Damaged or Defective Items. If you receive a damaged or defective item, please contact us within 7 days of delivery with photos. We will provide a prepaid return label and issue a full refund or replacement once we receive the item.
Contact Us If you have any questions about returns or refunds, please contact us:
- Through the Contact Me page on website
- Email: motherandchildboutiquebc@gmail.com
Additional Information:
- Refunds will be issued for the cost of the item(s) only; original shipping fees are non-refundable.
- Please allow up to 7-10 business days for your refund to be processed after we receive the returned item(s).
- We reserve the right to refuse returns that do not meet the above criteria or are returned outside the 30-day return window.
If you have any questions or concerns regarding our return policy, please don't hesitate to contact us. We are here to help!