FAQs

Have a question for us? We've got answers. Our Frequently Asked Questions page will provide you with whatever answer you need, ensuring peace of mind and a seamless shopping experience.

 

 

Shipping:

• How long does shipping take?
• Shipping times vary depending on your location and chosen shipping method. Generally, orders are processed within 1-3 business days, and standard shipping takes 3-7 days.
• For more information, please see our Shipping Policy and Return Policy located at the bottom of any page.
• Do you offer international shipping?
• We do offer shipping to the United States. Prices may vary.
• How can I track my order?
• Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery.

Washing Instructions:

• How should I care for my clothing?
• We recommend following the care instructions provided on the garment's label. Generally, most items can be machine washed in cold water and tumble dried on low heat.
• If washing instructions are not included with your purchase, please check out the "Care Instructions" page or feel free to contact us.

Future Retail Space:

• Do you have plans for a physical retail store?
• We are hoping to find a retail space in 2025 if a suitable location becomes available. Until then, we will continue to operate online and at our local markets.

Requesting Specific Items:

• Can I request a specific item that I don't see in your store?
• Absolutely! If there's an item you'd like us to carry, please send us an email with your request. We are always looking to better our store for a more satisfying customer experience.

General Questions:

• How can I contact customer support?
• You can reach out to us by filling out the contact form on the "Contact Us" page or by messaging us over social media.
• What is your return policy?
• Please refer to our return policy page for detailed information on returns and exchanges.

Gift Cards Availability: We do have Gift Cards! Click the link below for the Gift Card Page or contact me directly for more information or to add a custom amount.

https://motherandchildboutique.com/products/gift-card?_pos=1&_psq=gift+card&_ss=e&_v=1.0

Stay Updated with New Arrivals and Promotions: To remain informed about our latest arrivals, promotions, and exclusive offers, we invite you to subscribe to our newsletter.

Resale Program Details: Our Resale Program offers the opportunity for Mother and Child Boutiques to purchase gently used clothing from resellers and retail them at our boutique. Participation in the program necessitates reviewing and signing our Resale Agreement, along with ensuring that your products meet our standards for resale. For further details, please refer to the Resale Agreement document or reach out to us directly for assistance.

 

Still can't find what you're looking for? Send us an email at motherandchildboutiquebc@gmail.com or contact us using our "Contact Us" page. We'd love to hear from you!